Two sets of forces shape it, and they work against each other all the time.
1. Internal (endogenic) forces — these come from the heat inside the Earth. That heat sets up convection currents in the mantle, which move the tectonic plates. Plate movement produces earthquakes, volcanic eruptions, folding and faulting, and these build relief: mountains, valleys, ocean basins and plateaus.
2. External (exogenic) forces — these work on the surface: weathering, erosion and deposition, carried out by running water, glaciers, wind, waves and underground water. These wear down what the internal forces have raised, and fill up the hollows. The chapter calls them the agents of gradation, because they grade — level — the surface.
The surface you see at any moment is the balance of the two. The Himalaya is still being pushed up by the collision of plates while rivers, glaciers and frost are cutting it down at the same time. If the internal forces stopped, the external agents would eventually grind the continents flat.